Enterprise Support Services

  • Hands-on support from our experts: Our support team has substantial experience and expertise in the areas of developing, deploying and maintaining systems and applications. Receive insight from the actual people who conceived Cherokee and are the core committers of such technology.
  • Custom support services can be tailored to your specific needs.
  • Depending on the level of support, a reply will be made within the following response time. The following Enterprise Support Packages are available:
    Silver Support Gold Support Platinum Support
    Response Times 1 business day 4 hours
    Severity 1 problems    		 1 hour
    Severity 1 problems
    Number of incidents 10 incidents 20 incidents Unlimited
    Timing Weekdays
    6am-6pm
    Local Time    		 Weekdays
    6am-6pm
    Local Time    		 24 x 7
    Communication Medium Online Online, Phone Online, Phone
    Cost 2000 &euroServer / Year 3000 &euroServer / Year 5000 &euroServer / Year

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